After-sales maintenance manual
2024-03-18 来自: 青州大金马摩托车有限公司 浏览次数:66
Content
To The User's Book······························································02
Quality Warranty Service·················································03
Warranty Period·······························································05
Regular Inspection Of The Project··················································06
Regular Maintenance And Repair Project··································07
Delivery Inspection Certificate····················································11
Car Delivery Card······························································12
Warranty Card································································13
First Maintenance ························································14
Regular Maintenance Record·········································16
Maintenance Records···························································26
Dear Valued Client,
Thank you for purchasing and using the Runhorse electric car! Please keep this manual in a safe place and carry it with you.
Every vehicle sold by a Runhorse dealer can enjoy a conditional warranty. In order to keep your vehicle in good condition for a long time, please read this manual carefully, it will help you better understand and use the vehicle to you. Introduce the basic solutions to problems and effectively protect your rights. The "Instructions for Use" included with the car also contain a lot of important contents about use and maintenance, please read them carefully.
Please use and maintain the vehicle in strict accordance with the "Instructions for Use" and "Maintenance and Maintenance Manual" to avoid the loss of warranty rights in violation of the use regulations. If you find some problems during use, please contact the nearest authorized service station of our company. Only use the accessories recommended by our authorized service station and be repaired by professionally trained technicians to provide the best maintenance for your vehicle and extend the life of your vehicle. This manual is the only certificate for the vehicle to enjoy the warranty. Please show it when you receive the warranty service. If it is lost, please contact the local authorized service station to complete the replacement procedure.
All information in this manual is current as of the date of publication and is subject to change without notice.
Reminder: Any changes to your electric vehicle may affect its mechanical performance, safety performance or working life, and may even violate local government regulations. Any problems or losses caused by this have nothing to do with the company.You are welcome to give valuable feedback on the quality and after-sales service of Runhorse electric vehicles.
Tel：0536-3295028 Qingzhou Runhorse Holding Co.,Ltd.
Prepared in April 2019
Quality Warranty Service
Service Definition
Runhorse Electric vehicle products enjoy the conditional warranty service promise. Within the normal use, maintenance and quality warranty service scope and time limit, the vehicle damage or performance caused by materials, design and manufacturing problems are caused by our after-sales department or me. The company's special service station appraisal is indeed the responsibility of our company, and our company provides warranty service. The service station has the right to decide to repair by replacing or replacing parts of the same specification according to the specific conditions in the inspection process.
Service Credentials And Procedures
If the vehicle has quality problems during the warranty period, the customer must hold the original invoice (or the original purchase receipt) and the “Maintenance Manual” to the service station for warranty maintenance.
First Care Instructions
The first maintenance is the basic condition for ensuring the normal use of the vehicle in the future. From the date of your purchase (based on the purchase invoice or receipt date), within 2 months or 1000 kilometers (on a first-come basis), the invoice is purchased. (or purchase receipt), "Maintenance Manual" to the service station for the first maintenance, so that the authorized service station of our company for the record.
Regular Maintenance Instructions
When the vehicle travels for a certain period of time or mileage, regular maintenance is required to ensure that the vehicle is in optimal use. Therefore, after the vehicle is running in and out, it must be regularly maintained at the service station every 3 months or 5000 kilometers. If you Special maintenance requirements can be submitted to the service station.Be sure to complete regular maintenance on time to continue to enjoy warranty rights.
Quality Warranty Service
Warranty Principle And Scope
●Must be repaired or replaced with a genuine part of Qingzhou Grand Runhorse Motorcycle Co., Ltd. at the service station designated by Qingzhou Grand Runhorse Motorcycle Co., Ltd.
●The user must protect the original condition of the part before submitting the part quality warranty.
●The replacement or repair of parts during the warranty period does not extend the warranty period of the vehicle or parts.
●In one of the following situations, our company may not bear the responsibility for quality assurance for the quality of the Designed Products:
The electric vehicle products purchased by consumers have been told in writing that they are flawed.
The instructions in the instruction manual must not be modified, adjusted or disassembled, but the consumer may modify, adjust or disassemble it to cause damage.
Product quality problems occur, and consumers are not properly disposed of and cause damage.
Failures caused by periodic inspections, maintenance and adjustments are not carried out in accordance with the relevant requirements of the Vehicle User Manual and Maintenance Manual.
The user has not failed to store, store, or use the vehicle as required by the User Manual.
Damage caused by irresistible factors (such as fire, flooding, sand, landslides, wars, etc.).
Damage caused by human factors.
Consumables exceed the quality of the product after the warranty period
Warranty Period
From the date you purchase the new car of the company (subject to the date of purchase invoice), you will enjoy three guarantees. See the following detailed table for the relevant three-package period:
Parts Name | Deadline | Parts Name | Deadline |
Driving Motor | 1 year | Rear axle, bearing, gear mechanism | 1 year |
Battery | Lead Acid batter 1 year | Shock absorber, stabilizer bar bushing | 1 year |
Drive motor controller | 1 year | Drive shaft and universal cross shaft, wheel hub, steel ring | 1 year |
Power converter（DC/AC） | 1 year | Combination switch | 1 year |
Power cable | 1 year | Lock assembly | 1 year |
Dash board | 1 year | Ball head | 2 years |
Speaker | 1 year | Wheel brake | 1 year |
Charger | 1 year | Brake line (without rubber hose), gas tank | 3 years or 50,000km |
Lights | 2 years | Driver seat, passenger seat and skeleton | 1 year |
Start switch, audiovisual equipment | 1 year | Wiper Blade,Wiper arm,Wiper link | 1 year |
Steering column, steering shaft | 1 year | Seat belt and buckle | 2 years or 60,000 km |
Front shock absorption | 1 year |
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Regular Inspection Of The Project
Please Follow The Form To Check And Maintain The Vehicle Regularly.
Frequency of inspection | Check contents | Frequency of inspection | Check contents |
Daily inspection | The working condition of the charger, check the heating condition of the charger socket | Daily inspection | Check tire pressure and wear |
| Whether the motor and controller have water to enter, check the heat |
| Check brake |
Weekly inspection | Check brake fluid level |
| Driving inspection (low speed driving) |
| Check the windshield washer liquid level |
| Check the instrument cluster function |
| Check the transmission for oil leakage |
| Check the steering wheel and check if the electric car is off |
| In the power-off state, check the fastening of each harness connection point. |
| Check if the front wheel is slipping or swinging |
| Whether there is dust in the motor and controller housing, and it is forbidden to enter water when removing dust. |
| Check if the braking performance is normal or whether the vehicle is biased when braking |
Regular Maintenance And Repair Project
Please Follow The Regulations To The Maintenance Service Station Designated By Our Company.
Maintenance item | Interval mileage（km） | ||||||
| 1000 | 6000 | 11000 | 16000 | 21000 | 26000 | 31000 |
Check lighting, warning flash, speaker performance | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
Check wiper and washer performance | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
Check if the charger is working properly, the motor is working properly, the transmission is leaking, check if the drive motor and the transmission are loose. |
| ○ | ○ | ○ | ○ | ○ | ○ |
Visually check whether the battery is damaged or not; whether the battery terminals are melted or rusted; whether the wiring harness terminals are rusted; |
| ○ | ○ | ○ | ○ | ○ | ○ |
Check the brake pipe for damage, corrosion and leakage at each joint | ○ |
| ○ |
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Regular Maintenance And Repair Project
Maintenance item | Interval mileage（km） | ||||||
| 1000 | 6000 | 11000 | 16000 | 21000 | 26000 | 31000 |
Check if the DC converter works normally: Turn the key to the ON position and measure whether the output voltage is stable at 12V. Check the DC converter harness: whether the corrugated pipe skin is aged and cracked, the connector is loose, and the harness terminal bolt is loose. | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
Check if the heater system is functioning properly. | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
Door hinge and door stopper for lubrication |
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| ○ | ○ | ○ | ○ | ○ |
Check the steering column dust cover for damage | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
Check the ball tie of the tie rod and the dust cover for damage. | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
Check if the brake hose is aging or damaged | ○ | ○ |
| ○ | ○ | ○ | ○ |
Check the suspension rubber sleeve for damage | ○ |
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Regular Maintenance And Repair Project
Maintenance item | Interval mileage（km） | ||||||
| 1000 | 6000 | 11000 | 16000 | 21000 | 26000 | 31000 |
Check the brake and brake oil cup for leaks and damage, check the brake fluid level | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
Check the parking brake stroke and adjust if necessary | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
Check brake lining thickness | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
Check the underbody protection layer for damage | ○ |
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| ○ | ○ | ○ | ○ |
Check if the seat belt is damaged |
| ○ |
| ○ | ○ | ○ | ○ |
Check wheel toe value, wheel camber angle, adjust if necessary | ○ |
| ○ | ○ | ○ | ○ | ○ |
Check tire tread depth, adjust tire pressure, check wheel bolt torque | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
Tire transposition |
| ○ | ○ | ○ | ○ | ○ | ○ |
Regular Maintenance And Repair Project
Maintenance item | Interval mileage（km） | ||||||
| 1000 | 6000 | 11000 | 16000 | 21000 | 26000 | 31000 |
Check if the connecting bolts of the chassis and the battery frame and the body connecting bolt are loose. | ○ | ○ |
| ○ | ○ | ○ | ○ |
Check the clearance and lubrication of the rear wheel bearing | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
Replace the transmission gear oil test | ○ | ○ |
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Test run: check whether the functions of each mechanism are normal | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
Note: After the vehicle travels for 10,000 km, the transmission gear oil should be replaced every 1 year or 30,000 km; the brake fluid must be replaced every 2 years or 50,000 km; in special bad conditions, the vehicle should be replaced every 1 year or 25,000 km. liquid. Delivery Inspection Certificate
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