After-sales maintenance manual

2024-03-18  来自: 青州大金马摩托车有限公司 浏览次数:147

Content

To The User's Book······························································02     

Quality Warranty Service·················································03

Warranty Period·······························································05

Regular Inspection Of The Project··················································06

Regular Maintenance And Repair Project··································07

Delivery Inspection Certificate····················································11

Car Delivery Card······························································12

Warranty Card································································13

First Maintenance ························································14

Regular Maintenance Record·········································16

Maintenance Records···························································26

Dear Valued Client,

Thank you for purchasing and using the Runhorse electric car! Please keep this manual in a safe place and carry it with you.

Every vehicle sold by a Runhorse dealer can enjoy a conditional warranty. In order to keep your vehicle in good condition for a long time, please read this manual carefully, it will help you better understand and use the vehicle to you. Introduce the basic solutions to problems and effectively protect your rights. The "Instructions for Use" included with the car also contain a lot of important contents about use and maintenance, please read them carefully.

Please use and maintain the vehicle in strict accordance with the "Instructions for Use" and "Maintenance and Maintenance Manual" to avoid the loss of warranty rights in violation of the use regulations. If you find some problems during use, please contact the nearest authorized service station of our company. Only use the accessories recommended by our authorized service station and be repaired by professionally trained technicians to provide the best maintenance for your vehicle and extend the life of your vehicle. This manual is the only certificate for the vehicle to enjoy the warranty. Please show it when you receive the warranty service. If it is lost, please contact the local authorized service station to complete the replacement procedure.

All information in this manual is current as of the date of publication and is subject to change without notice.

Reminder: Any changes to your electric vehicle may affect its mechanical performance, safety performance or working life, and may even violate local government regulations. Any problems or losses caused by this have nothing to do with the company.You are welcome to give valuable feedback on the quality and after-sales service of Runhorse electric vehicles.

Tel:0536-3295028                                           Qingzhou Runhorse Holding Co.,Ltd.

                                               Prepared in April 2019                                 

                                                    Quality Warranty Service   

Service Definition

Runhorse Electric vehicle products enjoy the conditional warranty service promise. Within the normal use, maintenance and quality warranty service scope and time limit, the vehicle damage or performance caused by materials, design and manufacturing problems are caused by our after-sales department or me. The company's special service station appraisal is indeed the responsibility of our company, and our company provides warranty service. The service station has the right to decide to repair by replacing or replacing parts of the same specification according to the specific conditions in the inspection process.

Service Credentials And Procedures

If the vehicle has quality problems during the warranty period, the customer must hold the original invoice (or the original purchase receipt) and the “Maintenance Manual” to the service station for warranty maintenance.

First Care Instructions

The first maintenance is the basic condition for ensuring the normal use of the vehicle in the future. From the date of your purchase (based on the purchase invoice or receipt date), within 2 months or 1000 kilometers (on a first-come basis), the invoice is purchased. (or purchase receipt), "Maintenance Manual" to the service station for the first maintenance, so that the authorized service station of our company for the record.

Regular Maintenance Instructions

When the vehicle travels for a certain period of time or mileage, regular maintenance is required to ensure that the vehicle is in optimal use. Therefore, after the vehicle is running in and out, it must be regularly maintained at the service station every 3 months or 5000 kilometers. If you Special maintenance requirements can be submitted to the service station.Be sure to complete regular maintenance on time to continue to enjoy warranty rights.

 Quality Warranty Service                                                              

 Warranty Principle And Scope                                                                

●Must be repaired or replaced with a genuine part of Qingzhou Grand Runhorse Motorcycle Co., Ltd. at the service station designated by Qingzhou Grand Runhorse Motorcycle Co., Ltd.

●The user must protect the original condition of the part before submitting the part quality warranty.

●The replacement or repair of parts during the warranty period does not extend the warranty period of the vehicle or parts.

●In one of the following situations, our company may not bear the responsibility for quality assurance for the quality of the Designed Products:

The electric vehicle products purchased by consumers have been told in writing that they are flawed.

The instructions in the instruction manual must not be modified, adjusted or disassembled, but the consumer may modify, adjust or disassemble it to cause damage.

Product quality problems occur, and consumers are not properly disposed of and cause damage.

Failures caused by periodic inspections, maintenance and adjustments are not carried out in accordance with the relevant requirements of the Vehicle User Manual and Maintenance Manual.

The user has not failed to store, store, or use the vehicle as required by the User Manual.

Damage caused by irresistible factors (such as fire, flooding, sand, landslides, wars, etc.).

Damage caused by human factors.

Consumables exceed the quality of the product after the warranty period

 Warranty Period                                                          

From the date you purchase the new car of the company (subject to the date of purchase invoice), you will enjoy three guarantees. See the following detailed table for the relevant three-package period:


Parts Name

Deadline

Parts Name

Deadline

Driving Motor

 1 year

Rear axle, bearing, gear mechanism

 1 year

Battery

Lead Acid batter 1 year
       Lithium battery 3 years or 60,000 km

Shock absorber, stabilizer bar bushing

 1 year

Drive motor controller

 1 year

Drive shaft and universal cross shaft, wheel hub, steel ring

 1 year

Power converter(DC/AC)

 1 year

Combination switch

 1 year

Power cable

 1 year

Lock assembly

 1 year

Dash board

 1 year

Ball head

 2 years

Speaker

 1 year

Wheel brake

1 year

Charger

 1 year

Brake line (without rubber hose), gas tank                                                          

3 years or 50,000km

Lights

 2 years

Driver seat, passenger seat and skeleton

1 year

Start switch, audiovisual equipment

 1 year

Wiper Blade,Wiper arm,Wiper link

 1 year

Steering column, steering shaft

 1 year

Seat belt and buckle

2 years or 60,000 km

Front shock absorption

 1 year

 



Regular Inspection Of The Project

Please Follow The Form To Check And Maintain The Vehicle Regularly.


Frequency of inspection

Check contents

Frequency of inspection

Check contents

Daily inspection
       Check once

The working condition of the charger, check the heating condition of the charger socket

Daily inspection
       Check once

Check tire pressure and wear

 

Whether the motor and controller have water to enter, check the heat

 

Check brake

Weekly inspection
       Check once

Check brake fluid level

 

Driving inspection (low speed driving)

 

Check the windshield washer liquid level

 

Check the instrument cluster function

 

Check the transmission for oil leakage

 

Check the steering wheel and check if the electric car is off

 

In the power-off state, check the fastening of each harness connection point.

 

Check if the front wheel is slipping or swinging

 

Whether there is dust in the motor and controller housing, and it is forbidden to enter water when removing dust.

 

Check if the braking performance is normal or whether the vehicle is biased when braking


Regular Maintenance And Repair Project

Please Follow The Regulations To The Maintenance Service Station Designated By Our Company.


Maintenance item

Interval mileage(km)

 

1000

6000

11000

16000

21000

26000

31000

Check lighting, warning flash, speaker performance

Check wiper and washer performance

Check if the charger is working properly, the motor is working properly, the transmission is leaking, check if the drive motor and the transmission are loose.

 

Visually check whether the battery is damaged or not; whether the battery terminals are melted or rusted; whether the wiring harness terminals are rusted;

 

Check the brake pipe for damage, corrosion and leakage at each joint

 

 

 


Regular Maintenance And Repair Project


Maintenance item

Interval mileage(km)

 

1000

6000

11000

16000

21000

26000

31000

Check if the DC converter works normally: Turn the key to the ON position and measure whether the output voltage is stable at 12V. Check the DC converter harness: whether the corrugated pipe skin is aged and cracked, the connector is loose, and the harness terminal bolt is loose.

Check if the heater system is functioning properly.

Door hinge and door stopper for lubrication

 

 

Check the steering column dust cover for damage

Check the ball tie of the tie rod and the dust cover for damage.

Check if the brake hose is aging or damaged

 

Check the suspension rubber sleeve for damage

 

 

 

 


Regular Maintenance And Repair Project


Maintenance item

Interval mileage(km)

 

1000

6000

11000

16000

21000

26000

31000

Check the brake and brake oil cup for leaks and damage, check the brake fluid level

Check the parking brake stroke and adjust if necessary

Check brake lining thickness

Check the underbody protection layer for damage

 

 

Check if the seat belt is damaged

 

 

Check wheel toe value, wheel camber angle, adjust if necessary

 

Check tire tread depth, adjust tire pressure, check wheel bolt torque

Tire transposition

 

Regular Maintenance And Repair Project


Maintenance item

Interval mileage(km)

 

1000

6000

11000

16000

21000

26000

31000

Check if the connecting bolts of the chassis and the battery frame and the body connecting bolt are loose.

 

Check the clearance and lubrication of the rear wheel bearing

Replace the transmission gear oil test

 

 

 

 

Test run: check whether the functions of each mechanism are normal

Note: After the vehicle travels for 10,000 km, the transmission gear oil should be replaced every 1 year or 30,000 km; the brake fluid must be replaced every 2 years or 50,000 km; in special bad conditions, the vehicle should be replaced every 1 year or 25,000 km. liquid.

Delivery Inspection Certificate

After-sales maintenance manual

关键词: After-sales maintenance manual           

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